Shipping policy

Last updated: October 24, 2026

Free Shipping

We offer free standard shipping on all orders within the United States — no minimum purchase required.

Where We Ship

We currently ship to addresses within the United States only. We do not ship internationally at this time. Orders to Alaska, Hawaii, P.O. boxes, and APO/FPO/DPO addresses may take longer than the estimates below.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. During sales, holidays, and other high-volume periods, processing may take slightly longer.

Delivery Time

Once shipped, orders are typically delivered within 5–8 business days. This means most orders arrive within about 6–11 business days from the time you place your order. Delivery times are estimates provided by the carrier and are not guaranteed; weather, carrier delays, and peak seasons may affect delivery.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@shopmesk.shop. We can usually make changes if your order has not yet shipped. Once an order has shipped, it can no longer be changed or canceled, but you may return it under our Return & Refund Policy.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

Delayed, Lost, or Missing Packages

If your tracking has not updated for 7 business days, or your order has not arrived within 14 business days of shipping, please contact us and we will work with the carrier to resolve it.

If your tracking shows "delivered" but you cannot find your package, please check around your property, with neighbors, and with your local post office or carrier, and allow 48 hours as packages are sometimes marked delivered early. If it still hasn't turned up, contact us within 7 days of the delivery date and we will help you file a claim with the carrier.

Damaged Packages

If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the package and item(s). We will make it right with a replacement or a full refund.