Refund policy

Last updated: October 24, 2026

At Mesk, we want you to love what you ordered. If something isn't quite right, we offer 30-day hassle-free returns and exchanges on eligible items.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return or exchange. Requests made after 30 days cannot be accepted.

Eligibility

To be eligible for a return or exchange, items must be:

Unworn, unwashed, and unaltered
In their original condition, with all original tags attached
Free of makeup, deodorant, perfume, pet hair, stains, or odors

The following items cannot be returned or exchanged:

Items marked "Final Sale" at the time of purchase
Intimates and undergarments, and swimwear with the hygiene liner removed (for hygiene reasons)
Gift cards

Items that are returned not meeting these conditions may be sent back to you and will not be refunded.

How to Start a Return or Exchange

Email us at support@shopmesk.shop within 30 days of delivery with your order number, the item(s) you'd like to return, the reason, and whether you'd like a refund or an exchange.
We will reply within 1–2 business days with your return authorization and the return shipping address.
Pack the item(s) securely and ship them to the address we provide. Please include your order number inside the package.

Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility and are not refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost or damaged on their way back to us.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Once we receive and inspect your original item, we will ship your replacement to you free of charge. You are only responsible for the cost of sending the original item back to us. If the item you want is no longer available, we will issue a refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please email us within 7 days of delivery with your order number and photos of the item and packaging. In these cases, we will cover the cost of return shipping and send you a replacement or issue a full refund — your choice.

Refunds

Once your return is received, we will inspect it and notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the refund to your account.

Because shipping on all U.S. orders is free, no shipping charges are deducted from your refund. Return shipping costs you paid are not refunded (except for damaged, defective, or incorrect items as described above).

Late or Missing Refunds

If you haven't received your refund after the time above, please first check your bank account and contact your card issuer, as processing times vary. If you still have not received it, contact us at support@shopmesk.shop.

Sale Items

Discounted items may be returned or exchanged under this policy unless they are marked "Final Sale." Refunds for discounted items are issued for the amount actually paid.

Gifts

If you received an item as a gift, please contact us with the order number. Gift items may be exchanged; refunds are issued to the original purchaser's payment method.